My name is Julie Langston and I work for the National Resource Center for Youth Services (NRCYS) within the University of Oklahoma. We are a non-profit agency funded by grants and contracts with the Oklahoma Department of Human Services. We provide training and technical assistance for professionals working with youth in foster care. We also provide direct services to the youth in care.
Communication is an essential part of our business. Our cell phones and the services they provide are part of our critical infrastructure. This is especially true in these unprecedented times of COVID. We no longer have access to our desk phones and solely rely on our cell phones to meet the contractual requirements to the State of Oklahoma.
Our customer service representative, Patrick Novak, is an key support person in our business continuity plan, while working remotely and even before. He is always available and responsive when we need assistance. Whether we have a defective device or need to add a line, I can always count on his service and swift response, knowing that within a few days, our problem will be solved. In our line of work, there is often no time for red tape as our business directly affects people’s lives.
We are thankful to Patrick Novak for his exceptional customer service skills and reliability.
Julie Langston, BA (She/Her/Hers)
Administrator II, Manager of Admin. & Operations
National Resource Center for Youth Services | The University of Oklahoma OUtreach