Customer & Partner Voices

“During the COVID-19 effect on the economy, our Disaster Recovery hotline through Office@Hand began to experience a bottleneck. To overcome this obstacle, we began the development of a call center. With little knowledge of the system, I reached out to John Becht to assist. He worked tirelessly in trying every solution to ensure we would meet our short deadline. Due to his efforts, he was able to have a solution early, which provided ease on our end. Because of John’s hard work, our call center has been booming and we are no longer experiencing the bottleneck. We are truly grateful and appreciative of his work!”

Mark Knowles

Senior Accountant

Operation HOPE, Inc.

“We’ve been a customer of ABS Communications for a couple of years. Ashley Galica (Dishno) always came through for us most especially during our times of need. Her knowledge and product expertise on our wireless services are unmatched versus to what we were used to in the past, not to mention excellent service and great people skills.​”

Gary Espina 

Department Operations Center | Logistics
IT Operations Lead | Support Services Manager

San Francisco Recreation and Park Department | City & County of San Francisco​  McLaren Annex in Golden Gate Park

“ABS Communications has become a top partner with Samsung in regards to the AT&T Partner Solutions space.  It has been impressive to see how far ABS Communications has come over the last two years, as they are a major force for both AT&T/Samsung, achieving growth as a Top 5 mobility SP in the country!  I believe this is due to their focus around understanding key solutions, learning how to position them correctly with their customer base and then providing a seamless path to both procure/deploy the end solution!” 

Scott Delillo

National Sales Manager

B2B Carrier Sales – AT&T Partner Solutions 

Samsung Electronics America

My name is Julie Langston and I work for the National Resource Center for Youth Services (NRCYS) within the University of Oklahoma.  We are a non-profit agency funded by grants and contracts with the Oklahoma Department of Human Services.  We provide training and technical assistance for professionals working with youth in foster care.  We also provide direct services to the youth in care. 

Communication is an essential part of our business.  Our cell phones and the services they provide are part of our critical infrastructure.  This is especially true in these unprecedented times of COVID.  We no longer have access to our desk phones and solely rely on our cell phones to meet the contractual requirements to the State of Oklahoma. 

Our customer service representative, Patrick Novak, is an key support person in our business continuity plan, while working remotely and even before.  He is always available and responsive when we need assistance.  Whether we have a defective device or need to add a line, I can always count on his service and swift response, knowing that within a few days, our problem will be solved.  In our line of work, there is often no time for red tape as our business directly affects people’s lives. 

We are thankful to Patrick Novak for his exceptional customer service skills and reliability.

Julie Langston, BA (She/Her/Hers)

Administrator II, Manager of Admin. & Operations

National Resource Center for Youth Services | The University of Oklahoma OUtreach

I’ve been working with Ashley Dishno over the last year to get our department switched over to First Net. Ashley has been extremely responsive, accommodating, friendly, and professional. Ashley has met every expectation and goal I had in mind to for this project. Thank you for your hard work to get this done.  

Frank Dal Porto, Jr.

Lieutenant

Research and Development

San Mateo County Sheriff’s Office

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